Managing customer inquiries effectively is crucial for providing excellent support and ensuring customer satisfaction. While Inbox is a great tool for real-time communication, it can sometimes fall short when it comes to organizing and resolving multiple issues efficiently. By integrating ticketing with SleekFlow’s Inbox and other modules, you can streamline issue management, improve team performance, and deliver a more structured support experience. 

What is “Ticketing”?

SleekFlow’s “Ticketing” feature is a solution designed to help businesses efficiently manage, track, and resolve customer inquiries. By converting customer issues into individual tickets, it enables teams to organize, prioritize, and address each issue in a structured and systematic way.
 

Why should I use ticketing together with Inbox’s conversations?

While our Inbox is a powerful communication tool, it has certain limitations that a ticketing module can help resolve:

• Multiple issues in one thread: Conversations often mix different issues in a single thread, making it difficult to isolate and address each one properly.
• Tracking resolution status: It’s hard to visually track whether an issue has been resolved or is still pending in a conversation thread.
• Understanding context: conversation threads can be lengthy, requiring users to scroll through messages to understand the full context of an issue.
• Measuring performance: Conversations alone doesn’t provide metrics like issue resolution rates, lead times, or agent performance insights, which are essential for evaluating team efficiency.

By integrating ticketing with Inbox’s conversations, you can streamline workflows and ensure issues are handled more effectively.

What is a ticket?

In a ticketing system, a ticket represents a single issue or inquiry raised by a customer. Tickets are tracked individually, containing all the necessary details and updates related to that issue, ensuring a clear resolution process.

Learn more about “Ticketing” feature

You can learn more about SleekFlow’s “Ticketing” feature and how it works by referring to the Help Center articles below:

• Creating a ticket
• Managing tickets in Ticketing page
• Interacting with Ticketing Inbox
• Ticketing settings