Viber is a popular messaging platform for businesses to engage customers in select markets. By connecting your Viber bot to SleekFlow, you can centralize customer conversations and automate replies via Flow Builder.

In this article, we’ll guide you through:

• Requirements and limitations of the Viber channel connection
• How to connect your existing bot to SleekFlow
• What to do if you don’t have a token

How to get a new Viber bot token (if you don’t have one)

Viber has shifted to a commercial chatbot model. New bot creation involves:

1. Submitting a request to Viber’s business team
   1. You’ll need to provide company details, bot purpose, and contact info
   2. Tokens will only be issued after approval and commercial agreement
2. Waiting for review and contract processing
   1. Approval is not guaranteed
   2. There may be delays or no response if the business case doesn’t align

📩 You can start this process via the official FAQ
 

Connect your account to SleekFlow

You can follow the steps below to connect your Viber account to SleekFlow:

1. Go to “Channels” page by clicking on the icon on the left navigation bar
2. Select “Viber” on the left-side menu to go to the “Viber channel” page
3. Click “Connect” on the top right corner of the screen
   
    
4. You will be redirected to the “Connect Viber” page
   
    
5. Enter the following details on the page:
   1. Account name: Provide a name to identify your account.
   2. Channel name: Specify the name of the Viber channel.
   3. Viber Business account bot token: Paste the bot token obtained from the Viber Admin Panel
6. Click “Connect”
7. Your account is successfully connected! SleekFlow will then generate a unique link and QR code. You can copy the link or save the QR code of your account and share it with any Viber user to start a conversation directly with you. You can also view the QR code for all your accounts in the Viber settings page