All condition nodes require setting up in a node form, where you specify the parameters for a condition. In this article, we will guide you on how to set up every condition node so you can filter enrollments based on your desired criteria.
Contact property
The "Contact property" condition evaluates a specific contact property of an enrollment, such as their name or email. You can use this condition to personalize your responses, trigger different workflows based on contact information, or segment your audience for targeted campaigns.
Set up the "Contact property" condition node form by following the steps below:
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Click on the "Contact property" condition node to open up its form, which will appear on the right side of the screen
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The node form contains the following fields for you to configure your condition:
1. Condition type - The condition type being evaluated by the node
2. Contact property - Identify the specific contact property to be evaluated
against the value you set in the node
3. Operator - Select the logic used when comparing the enrollment's contact
property and your provided value
4. Value - Enter the desired value that will be compared against the selected
contact property
Conversation status
The "Conversation status" condition checks the enrollment's current conversation status, such as open or closed. You can use this condition to automate actions based on a conversation's progress, such as sending reminders, closing conversations, or escalating issues.
Set up the "Conversation status" condition node form by following the steps below:
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Click on the "Conversation status" condition node to open up its form, which will appear on the right side of the screen
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The node form contains the following fields for you to configure your condition:
1. Condition type - The condition type being evaluated by the node
2. Conversation status - Select between "is open" or "is closed" to specify the
conversation status that the enrollment’s conversation should meet
Last channel
The "Last channel" condition checks the most recent messaging channel used by the enrolled contact. You can use this condition to tailor your responses based on your preferred communication channels or route conversations to specific users or teams based on the channel being used.
Set up the "Last channel" condition node form by following the steps below:
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Click on the "Last channel" condition node to open up its form, which will appear on the right side of the screen
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The node form contains the following fields for you to configure your condition:
1. Condition type - The condition type being evaluated by the node
2. Operator - Select the logic used when comparing the enrollment’s last
channel and the channel you select
3. Channel list - Select from the available channels in your company’s account to
compare the enrollment's last channel with
4. Selected channels - A list of all the channels you selected for the condition.
You can remove any channels that you decide not to include in this section.
Label
The "Label" condition checks whether a specific label is associated with an enrollment's contact profile. You can use this condition to trigger different workflows based on contact categorization, send targeted messages based on labels, or assign contacts to specific users based on their label attributes.
Set up the "Label" condition node form by following the steps below:
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Click on the "Label" condition node to open up its form, which will appear on the right side of the screen
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The node form contains the following fields for you to configure your condition:
1. Condition type - The condition type being evaluated by the node
2. Operator - Select the logic used when comparing an erollment's associated
labels and the labels you select
3. Selected labels - Select from a list of labels to compare the enrollment's
associated labels with
List
The "List" condition checks if an enrolled contact belongs to a particular contact list. You can use this condition to send targeted messages to specific segments of your audience, trigger workflows based on list membership, or personalize your responses based on list criteria.
Set up the "List" condition node form by following the steps below:
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Click on the "List" condition node to open up its form, which will appear on the right side of the screen
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The node form contains the following fields for you to configure your condition:
1. Condition type - The condition type being evaluated by the node
2. Operator - Select the logic used when comparing the lists the enrollment
belongs to and the lists you select
3. Contact list - Select the contact lists you want to compare the enrollment's
associated lists with
4. Selected lists - All the lists you selected for the condition. You can remove any
lists that you decide not to include in this section.
Flow variable
⚠️ Flow variables and flow variable conditions will only be available for Premium and Enterprise plan users after the Flow Builder beta period
This condition can only be used if you have saved data as a flow variable in a previous node in the flow
The "Flow variable" condition assesses the value of a piece of data saved as a variable earlier within the flow. You can use this condition to create dynamic branching within your workflows, personalize responses based on variables, or trigger different actions based on variable values.
Set up the "Flow variable" condition node form by following the steps below:
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Click on the "Flow variable" condition node to open up its form, which will appear on the right side of the screen
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The node form contains the following fields for you to configure your condition:
1. Condition type - The condition type being evaluated by the node
2. Flow variable - Select the flow variable to be compared against the value you
set in the node
3. Data type - Select the data type of the flow variable
4. Operator - Select the logic used when comparing the flow variable and your
provided value
5. Value - Enter the desired value that will be compared against the selected flow
variable
Triggered message keyword
⚠️ This condition is only available for flows with any of the following interaction triggers:
- Incoming message received
- New customer message received
- Incoming messages from Click to WhatsApp (CTWA) ad
- Outgoing message sent
This condition only applies to keywords found in the message that triggers the flow
The "Triggered message keyword" condition evaluates an incoming or outgoing message for the presence of specific keywords. You can use this condition to customize responses based on the content of a message, personalize your interactions based on keywords, or route conversations to specific users based on the keywords identified.
Set up the "Triggered message keyword" condition node form by following the steps below:
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Click on the "Triggered message keyword" condition node to open up its form, which will appear on the right side of the screen
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The node form contains the following fields for you to configure your condition:
1. Condition type - The condition type being evaluated by the node
2. Operator - Select the logic used when comparing the triggered message and
your provided keyword
3. Keyword - Enter the keyword that will be searched for in the triggered
message