AgentFlow empowers your business to deliver seamless, AI-driven customer interactions by configuring and deploying AI agents tailored to your unique needs. With AgentFlow, you can automate responses to enquiries, qualify leads efficiently, and optimize operational costs — all while maintaining control over your AI agent’s behavior through simple, flexible configurations. Whether you’re in sales, support, or operations, AgentFlow helps your team work smarter and scale conversations with ease.

Why use AI agents in AgentFlow

AgentFlow helps teams streamline customer conversations and reduce manual tasks by assigning AI agents to handle common interactions. Here’s how it makes a difference:

Pain points we are solving with this feature:

• Offer 24/7 customer support without extra staffing: AI agents can handle enquiries outside of business hours, reducing the need for a round-the-clock support team while keeping response times fast.
• Accelerate sales and support cycles: By automating first-touch responses and lead qualification, AI agents help speed up your workflows and get users to the right outcome faster.
• Lower operational costs through automation: Let AI handle repetitive or low-priority messages so your team can focus on high-value conversations.
• Control when AI participates in conversations: Set conditions for when the AI agent should enter, exit, or hand over to a human — giving you full control over the customer experience.

Common use cases:

• Handle FAQs automatically across channels: Set up your AI agent to respond to common customer questions using a connected knowledge base, keeping replies consistent and accurate.
• Qualify leads before handing them off: Use AI to score and filter incoming enquiries, so your team only engages with the most relevant prospects.
• Tailor AI behavior to different workflows: Adjust tone, logic, and actions to suit different teams or objectives — from customer support to pre-sales outreach.
• Trigger AI interactions with Flow Builder: Insert AI agents into automated flows that react to customer messages, ensuring the right response at the right time.

Setting up your AI agents

Once you understand what AI agents do and why they matter, you’re ready to start building and configuring your own.

To guide you through setup, you can refer to the following Help Center articles:

1. Adding data source to your AI agent
   Learn how to add websites, files, or custom answers so your AI agent can generate accurate responses.
2. Configuring your AI agent with “Basic mode”
   Set up your AI agent quickly with prefilled options and simple reply logic.
3. Configuring your AI agent with “Advanced mode”
   Customize your AI agent’s behavior by editing instructions, actions, and response prompts in Advanced mode.
4. Best practices for configuring AI agents in AgentFlow
   Tips on writing effective prompts and optimizing your AI agent’s performance.

Accessing AgentFlow page

You can follow the steps below to access The AI agentFlow page:

1. Click on the icon on the left navigation bar to go to the SleekFlow AI page
2. In the SleekFlow AI page, Click “AgentFlow” on the top navigation menu
   

Creating your AI agent

You can follow the steps below to create your AI agent in AgentFlow:

1. In The AI agentFlow page, click on the “Create new agent” button on the top right corner
   
    
2. A “Create AI agent” modal will appear
   
3. You can choose a template to start, or create your own from scratch. We currently support the following templates that serve different purposes:
   1. Basic support:
      1. Use this if your goal is to handle common customer enquiries quickly and consistently. This template is ideal for support teams that want to automate FAQ replies or manage high-volume conversations with minimal setup
      2. Best for: Customer service or help desk use cases
      3. Focus: Speed and efficiency
      4. Available actions:
         1. Send message
         2. Exit conversation
         3. Add labels
   2. Sales growth:
      1. Choose this template if you want to qualify leads and support sales conversations. It’s designed for sales teams looking to automate lead scoring or early-stage prospecting before handing off to a human agent.
      2. Best for: Lead qualification and pre-sales engagement
      3. Focus: Quality and conversion potential
      4. Available actions:
         1. Send message
         2. Exit conversation
         3. Calculate lead score
         4. Add labels
   3. Custom:
      1. If your workflow doesn’t fit neatly into the templates above, you can build a fully custom AI agent. This option gives you full control over what actions are available and how The AI agent should behave, making it suitable for more complex or multi-team scenarios.
      2. Best for: Teams with specific workflows or advanced automation needs
      3. Focus: Flexibility and customization
      4. Available actions: Configurable based on setup
          
4. Once you have selected the template, you will be required to fill in the AI agent’s name. You can also fill in the description of this AI agent to provide context on its purpose, intended use case, or any specific instructions your team should be aware of.