Message statuses in SleekFlow Inbox help you track where each message is in the delivery journey. These indicators clarify whether a message is still sending, successfully delivered, read, or failed — so you can take the right action at the right time. This article explains what each status means and where to find channel-specific troubleshooting guides.

In this article, we will guide you through what each status means, how to interpret delivery failures, and where to find troubleshooting help by channel.

Message statuses explained

Here’s what each icon in SleekFlow Inbox means:

Status	Symbol	Sample	Description
Sending			SleekFlow is sending the message to the messaging partner’s server.
Sent			The message has left SleekFlow and reached the channel’s server, but not yet delivered to the recipient.
Delivered			The message successfully reached the recipient’s device (but may not be read yet).
Read			The recipient has read the message, if read receipts are enabled.   ℹ️ Note: Not all messaging channels support read status. Some platforms may show “Delivered” as the final status even if the message is opened.
Failed			Something went wrong — the message didn’t reach the recipient. Hover over the failed icon to view the error message and understand the possible cause and how to fix it.

Troubleshooting tips

If you see messages stuck in “Sending” or marked as “Failed”, here are some quick suggestions:

• Check the channel’s connection by going to the Channels
• Verify recipient availability (For example: incorrect phone number, blocked contacts, deactivated channels).
• Look for repeated errors like “Message not sent” or “Message not delivered”.

For channel-specific help, visit these troubleshooting guides:

• WhatsApp Business API: Troubleshooting your WhatsApp Business API channels
• Facebook Messenger: Troubleshooting your Facebook Messenger channels
• Instagram: Troubleshooting your Instagram channel
• LINE Business: Troubleshooting your LINE Business channel
• Telegram: Troubleshooting your Telegram channel
• WeChat: Troubleshooting your WeChat channel
• Twilio SMS: Troubleshooting your Twilio SMS channel
• Viber: Troubleshooting your Viber channel