Action nodes perform specific tasks within a flow. They represent the actions your flow will execute when triggered, enabling you to automate responses, update contact information, manage conversations, and integrate with external systems.
In this article, a summary of all the different flow actions is provided so you can choose the right ones to meet your business needs. The table below outlines all available action nodes and the task they perform:
| Action name | Description |
| Send message | Sends a message to the customer through a specified messaging channel |
| Send media | Sends media files, such as images, videos, or documents, to the customer |
| Add internal note | Adds an internal note to the customer's conversation for your team members to reference |
| Update contact | Updates a customer's contact property with new information |
| Add to list | Adds a customer to a specific contact list |
| Remove from list | Removes a customer from a specific contact list |
| Add label | Adds a label to a customer's contact profile |
| Remove label | Removes a label from a customer's contact profile |
| Change conversation status | Changes the status of a customer's conversation, such as opening or closing it |
| Assign to | Assigns the customer's conversation to a specific user or team |
| Add collaborator | Adds another user or team member as a collaborator on the customer's conversation |
| Remove collaborator | Removes a user or team member as a collaborator on the customer's conversation |
| Send triggered message webhook | Sends a webhook to an external platform with information about the customer's incoming message |
| Send contact webhook | Sends a webhook to an external platform with information about the customer |
| Send HTTP request | Sends a HTTP request to an external API or endpoint |