SleekFlow Inbox includes message actions that let you reply faster, share specific messages, and keep context clear in every conversation. These tools are designed to make handling customer messages smoother and more collaborative across your team.

In this article, we’ll guide you through each message action—how to use them and when to apply them for faster, clearer communication.

Benefits and use cases

Here’s how message actions help your team save time and improve collaboration:

Pain points solved:

• Avoids repetitive typing: Use quick replyto reduce manual input
• Speeds up responses: Easily forward or reuse message content with a few clicks
• Improves clarity: Quote specific messages to give full context when replying
• Enables seamless teamwork: Share links to individual messages for internal discussion

Common use cases:

• Adding message context: Copy a customer’s message into your reply to clarify your response
• Team collaboration: Forward a message to another customer to avoid repetitive input
• Quick navigation: Share a message link so others can jump to a specific part of the chat
• Multi-topic replies: Use quoting to organize and respond to multiple customer questions clearly

How to use message actions

Here’s a breakdown of the message actions you can use in SleekFlow Inbox to manage conversations more efficiently:

Accessing the “Message action” menu

You can follow the steps below to access the “Message action” menu:

1. In any conversation, find the message you want to you would like to manage
2. Hover on the message and click the icon next to the message to see available options:
   1. Reply
   2. Copy message
   3. Copy to message text box
   4. Forward
   5. Copy link to message

Message actions available in Inbox

SleekFlow Inbox offers several message actions to help you respond faster, keep context clear, and collaborate smoothly with your team. You can access these by clicking the three-dot icon (⁝) next to any message.

Here’s what each action does:

Reply

• Click “Reply” to quote the selected message in your response.
• The quoted message will appear above your text box to provide context.
• Use this when you’re responding to multiple questions in one thread or need to give context to your answer

Copy message

• Click “Copy message” to copy the full message content to your clipboard
• Useful when you need to share a customer’s message outside SleekFlow—for example, in an email or a task management tool

Copy to message text box

• Click “Copy to message text box” to paste the message content into your reply box.
• Ideal for rewording a customer’s message or using it as a starting point for your reply

Forward

• Click “Forward” to send the message to another conversation.

Copy link to message

• Click “Copy link to message” to generate a direct URL to that message.
• Great for internal collaboration—use it to point teammates to a key message during handovers or troubleshooting.