Configure the basic settings for the ticketing module in “Ticket Settings” to tailor it to your business needs. This article provides a detailed guide on accessing and managing ticket settings, including customizing ticket types.
 

Accessing the “Ticketing settings” page

You can configure the basic settings for ticketing modules in ticket settings. You can follow the steps to access to the “Ticketing settings” page:

1. Click on the icon on the left navigation bar to go to the Settings page
2. On the left panel, click “Ticketing” under “Company inbox”
3. You will be redirected to the “Ticketing settings” page
   
   

Alternatively, you can also go to the Ticket list page, and click the icon on the top right corner to go to the “Ticketing settings” page.

Customizing ticket types

Customizing ticket types allows you to categorize and prioritize issues based on your specific workflows and business needs. This helps streamline ticket management, ensuring faster resolution and better organization.

Once you have landed in the “Ticketing settings” page, you can view, manage and add new ticket types under the “Ticket type” tab. 
 

Create ticket types

You can follow the steps below to create ticket types:

1. In the “Ticketing settings” page, go to the “Ticket type” tab
2. Click “Create new ticket type” button on the top right corner of the page
   
3. A pop-up modal will appear
   
4. Fill in the ticket type name. The ticket type name should be within 24 characters
5. Once you have finished filling in the name, click “Create” to save the changes
    

Rename ticket types

You can follow the steps below to rename existing ticket types:

1. In the “Ticketing settings” page, go to the “Ticket type” tab
2. Locate the ticket type you need to rename
3. Click the icon on the right side of the ticket type name
   
    
4. A pop-up modal will appear. When there is no changes in the ticket type name, the “Edit” button will be disabled
   
5. Fill in the new ticket type name. The ticket type name should be within 24 characters.
   
6. Once you have finished filling in the new name, click “Edit” to save the changes
    

Delete ticket types

You can follow the steps below to delete an existing ticket type:

1. In the “Ticketing settings” page, go to the “Ticket type” tab
2. Locate the ticket type you need to delete
3. Click on the icon on the right side of the ticket type name
   
4. A warning message will appear. Click “Delete” to confirm
   

Rearrange the order of ticket types

You can rearrange the order of ticket types to customize how they appear in the dropdown menu. You can follow the steps below to rearrange the order of ticket types:

1. In the “Ticketing settings” page, go to the “Ticket type” tab
2. Locate the ticket type you need to rearrange its order
3. Hover over the ticket type you want to move
4. Click and drag it up or down to rearrange its position
   
5. The new order will be saved automatically and applied to all dropdown menus