Overview

In SleekFlow, you can manage credits for your WhatsApp Business accounts (WABAs) using flexible options that align with your business needs. You can select from two main credit management methods:

• Pay with FBBA credits:  This method uses a “global wallet” through your Facebook Business account (FBBA), allowing you to manage credits centrally at the FBBA level. All connected WABAs will share the same wallet, simplifying credit distribution and ensuring consistency across accounts. Accounts using this method will be marked with a blue label for easy identification.
  
• Pay with WABA credits: This option sets up a wallet at the individual WABA level, allowing you to manage credits separately for each WhatsApp Business API account (WABA). This method provides greater flexibility, enabling you to allocate and control credits based on the specific needs of each WABA rather than pooling resources in a shared account. FBBA accounts using this method will display a green label for easy identification.
  

You can choose a distinct credit management method for each of your Facebook Business Accounts (FBBA) on SleekFlow. This selection allows you to manage the credits of your connected WhatsApp Business accounts according to your preferred approach. You’ll need to choose either FBBA Credits (shared wallet) or WABA Credits (individual wallet) for each FBBA account.

Accessing WhatsApp billing page

You can follow the steps below to access your WhatsApp billing page

1. Click on the icon on the left navigation bar to go to the “Channel” page
2. Click on “WhatsApp Official API” on the left side of the screen
3. In the WhatsApp Official API settings page, click on “Billings”

Once you are on the WhatsApp billing page, you can view the billing details of all connected WhatsApp Business accounts in SleekFlow. You can also check the billing list based on the credit management method by clicking on these tabs:

Viewing Facebook Business account billing details

In this section, we will guide you through viewing your Facebook Business account (FBBA) billing details.

For all Facebook Business accounts using the “Pay with FBBA credits” method, you can view the billing details at the FBBA level. This means you will see the billing information for all WhatsApp Business accounts (WABAs) under that Facebook Business account .

You can follow the steps below to view the billing details of your Facebook Business account:

1. Go to the billing tab in the WhatsApp Official API settings page
2. Click on a Facebook Business account that labeled
3. You will land in the Facebook Business account details page

Under the Facebook Business account details page, you will find the following details:

1. Credit overview
   Under the credit overview sections, you will find the following items:
   1. The current balance of your Facebook Business account
   2. All-time usage: the all-time total amount of all credit usage within this Facebook Business account
   3. All-time topped-up amount: the all-time total amount of all top-up made to this Facebook Business account
   4. Auto top-up settings: whether the Facebook Business account has enabled or disabled auto top-up settings
       
2. The current month usage
   Under this section, you will find a breakdown of the current month’s usage for all WhatsApp Business accounts under the selected Facebook Business account.
    
3. Switch to other credit management option
   In this section, you can choose to switch to WhatsApp Business account credit management method by clicking the button. 
    
4. Conversation usage
   In this section, you can view the conversation and credit usage of the WhatsApp Business accounts under the selected Facebook Business account. You can learn more about downloading your conversation usage data in the “Downloading your conversation usage data” section

Viewing WhatsApp Business account billing details

You can follow the steps below to view the details page of a specific WhatsApp Business account:

1. Go to the billing tab in the WhatsApp Official API settings page
2. Click on a WhatsApp Business account that labeled
3. You will land in the WhatsApp Business account details page
    

Under the WhatsApp Business account details page, you will find the following details:

1. WhatsApp Business account
   In this section, you will find the name of  the selected WhatsApp Business account, along with the channels under this WhatsApp Business account.
    
2. Credit overview
   Under the “Credit overview” section, you will find:
   1. Current balance: This shows the current balance of the selected WhatsApp Business account
   2. All-time usage: the all-time total amount of all credit usage within this WhatsApp Business account
   3. Auto top-up settings: whether the WhatsApp Business account has enabled or disabled auto top-up settings at this WhatsApp Business account level
       
3. Switch to other credit management option
   In this section, you can choose to switch to Facebook Business account credit management method by clicking the button.
    
4. Conversation usage
   In this section, you can view the conversation and credit usage of the selected WhatsApp Business accounts. You can learn more about downloading your conversation usage data in the “Downloading your conversation usage data” section

Switching credit management method

You can switch the credit management method to better suit your needs. This allows you to choose between managing credits at the FBBA level or at the individual WABA level, giving you more flexibility in how you manage and allocate credits across your accounts.

Switching to “Pay with FBBA credits”

You can follow the steps below to switch your credit management method to “Pay with FBBA credits”: 

1. There are 2 ways to switch your credit management method to “Pay with FBBA credits”: 
   1. Through the channel listing page
      1. Under the billing page, locate the WhatsApp Business account you want to switch
      2. Click on the icon and select “Switch credit management method”
         
          
   2. Through the WhatsApp Business account details page
      1. Go to the details page of the WhatsApp Business account you want to switch
      2. Click on "Switch credit management method” button
         
2. Once you have clicked the “Switch credit management method”, a note will appear in the screen as below:
   
3. Click “Continue” to confirm the action
4. Your WhatsApp Business account will then be switched to “Pay with FBBA credits”. All balances in this WhatsApp Business account will be allocated back to the associated Facebook Business account.

Switching to “Pay with WABA credits”

You can follow the steps below to switch your credit management method to “Pay with WABA credits”: 

1. There are 2 ways to switch your credit management method to “Pay with WABA credits”: 
   1. Through the channel listing page
      1. Under the billing page, locate the Facebook Business account you want to switch
      2. Click on the icon and select “Switch credit management method”
         
          
   2. Through the Facebook Business account details page
      1. Go to the details page of the Facebook Business account you want to switch
      2. Click on "Switch credit management method” button
         
          
2. Once you have clicked the “Switch credit management method”, a note will appear in the screen as below:
   
3. Click “Confirm” to continue
4. Yu will be asked to allocate your balance in your Facebook Business account. Here are the scenarios you may encounter:
   1. US$0 balance in the Facebook Business account
      If your balance is at US$0, you can skip the balance allocation step and start using the “Pay with WABA” option immediately.
       
   2. Negative balance in the Facebook Business account
      If your account has a negative balance, you won’t be able to switch credit management methods until you top up. Please ensure a positive balance to proceed with switching.
       
   3. Remaining balance in the Facebook Business account
      If you have a positive balance (greater than US$0), you will be prompted to allocate your balance across all WABAs under this account. 
      
      
      You can either choose “Allocate evenly,” which distributes the balance equally across all WABAs, or customize the allocation by specifying how much credit you want to assign to each individual WABA.
       

Allocating balance in “Pay with WABA credits”

Once you have switched to “Pay with WABA credits”, you can allocate the balance if you still have the remaining balance in your FBBA account. 

You can follow the steps below to allocate your balance:

1. Go to the WhatsApp billing page
2. Under the WhatsApp Business account that you want to allocate balance, click “Allocate balance”
   
3. When switching to this method, you can allocate your FBBA balance across all WABAs under the account. Choose “Allocate Evenly” to distribute the balance equally among all WABAs, or set custom allocations by specifying the amount of credit you want to assign to each WABA.

Enabling auto top-up

You can configure auto top-up for any of your Facebook Business Accounts (FBBA), regardless of the chosen credit management method:

• For accounts using “Pay with FBBA,” set up auto top-up at the FBBA level. This configuration will automatically apply to all WhatsApp Business API accounts (WABAs) under the selected FBBA.
• For accounts using “Pay with WABA,” auto top-up can be configured at the individual WABA level, allowing each WABA to have its own unique settings.

You can follow the steps below to set up auto top-up:

1. There are two ways to turn on auto top-up feature:
   1. In the WhatsApp billing page, locate the account that you would like to turn on auto top-up for. Then, click “Top up” 
   2. In the Facebook Business account or WhatsApp Business account details page, click the “Top up” button under the current balance section.
2. A modal will appear to configure top up settings. 
   
   
3. Under the “Auto top-up” tab, turn on the toggle for “Set auto top-up”
4. Once you have turned on the toggle, continue with the set up. You will be required to fill in the following items:
   1. Minimum balance - this determines the minimum balance this account need to reach to trigger the auto top-up
   2. Auto top-up amount: this determines the amount that will be topped up automatically when your account reaches the minimum balance
      
5. If you have not set up your Stripe account, you will be redirected to Stripe to continue with setting up the payment
6. Once the payment method is confirmed, the auto top-up settings will be completed. Once your account reaches the minimum balance you have set, the system will automatically top-up for you with the amount you have selected.

After you have enabled auto top-up for either your Facebook Business account or WhatsApp Business account, the status will be changed to “Enabled auto top-up” in both the billings page and account details page. 

Disabling auto top-up

You can follow the steps below to turn off auto top-up feature for your Facebook Business account and WhatsApp Business account:

1. There are two ways to turn off auto top-up features:
   1. In the WhatsApp billing page, locate the account that you would like to turn on auto top-up for. Then, click “Top up” 
   2. In the Facebook Business account or WhatsApp Business account details page, click the “Top up” button under the current balance section.
2. A top up settings modal will appear:
   
3. Turn off the toggle
4. Click “Confirm”

Topping up your account manually

You can manually top-up your account at any time, whether or not auto top-up feature is enabled. You can follow the steps below:

1. There are two ways to turn off auto top-up features:
   1. In the WhatsApp billing page, locate the account that you would like to turn on auto top-up for. Then, click “Top up” 
   2. In the Facebook Business account or WhatsApp Business account details page, click the “Top up” button under the current balance section.
2. A top-up modal will appear
   
3. Choose the top-up amount
4. Click “Confirm”
5. You will be redirected to Stripe to continue with the payment process
6. Once the payment is processed, your account will be topped up

Viewing WABA credit usage details

On the Billing page, you can view and download your WABA credit usage for a detailed breakdown of how credits are applied across conversations.

Here’s an overview of the available data:

1. All conversations: Total number of WhatsApp messaging conversations between your business and customers, including all messages sent within each 24-hour window. Conversations can be initiated by the business (business-initiated) or as a business reply within 24 hours of a user message (user-initiated).
2. Free conversations: Count of free conversations within a 24-hour window, with exceptions for free entry point conversations that extend up to 72 hours.
   1. Free-tier conversations: Monthly free conversations include the first 1,000 service conversations (user-initiated) per month. Starting Nov 1, 2024, all service conversations will be free of charge. Free entry point conversations are user-initiated and offer a 72-hour period with no charges for initial conversations triggered by entry points.
   2. Free entry point: Free entry point conversations only apply to user-initiated conversations. The conversation window for each free entry point conversation is 72 hours. The initial conversation from the entry point is free of charge for 3 days. Subsequent conversations with the same user will be charged.
3. Paid conversations: Total number of chargeable conversations. Each paid conversation runs for 24 hours from the first message, whether business-initiated (marketing, utility, authentication) or as a reply to a user-initiated service conversation.

Estimated charges in USD: Approximate total charges for paid conversations, with small potential discrepancies due to data processing. Charges depend on the user’s country/region, whether the conversation was business-initiated or user-initiated, and conversation category. See our WhatsApp Pricing Help Center article for more details on specific pricing.

Downloading your conversation usage data

You can follow the steps below to download a .CSV file of your conversation usage date:

1. If you are using “Pay with FBBA,” go to the Facebook Business account details page. If you are using “Pay with WABA,” go to the WhatsApp Business account details page.
2. Scroll down to the “Conversation usage” section at the bottom of the page.
3. Select the “date range” for the data you want to download. Note that the date range cannot exceed 365 days (1 year).
4. If you’re on the “FBBA details page,” select the “WABA” for which you want to download the data.
5. Once you’ve selected your date range and WABA (if applicable), you should see the data reflected in the table below:
   
6. To download the data, simply click on the “Export .CSV” button.
7. The CSV file will be downloaded to your computer.

This will allow you to keep a record of your conversation usage for future reference or analysis.