SleekFlow’s Live Chat Widget 2.0 is a native channel that let you engage with website visitors in real time, no external apps required. Once installed, the widget appears in your site and allows your team to chat directly from SleekFlow Inbox.

This channel is ideal for sales, support, and marketing teams aiming to convert visitors, provide timely help, or gain visibility into browsing behavior.

In this article, we will guide you through how Live Chat Widget 2.0 works, the benefits it offers, and what happens after setup.

Benefits and use cases

Pain points solved:

• Visitors leave without getting help: Real-time replies and proactive pop-ups guide visitors who can’t find answers.
• External apps create friction: No need to redirect visitors to WhatsApp, Messenger, or other channels.
• Low lead conversion or lost visitors: Capture emails/phone numbers with pre-chat forms and keep the chat thread active to avoid losing touch.
• Lack of visibility into behavior: No session insights show landing pages, click paths, and time spent when drafting replies.

Common use cases:

• Capture leads through contact forms: Collect visitor details in the chat.
• Provide instant support: Answer questions immediately — manually or with automation.
• Trigger offers based on browsing: For example, display a discount if the visitor is on the pricing page.
• Understand browsing behavior: Use insights to qualify interest and guide responses.

What happens once Live Chat Widget 2.0 is active

Once you’ve installed and enabled Live Chat Widget 2.0, it immediately becomes available on your website. Visitors can interact with it in real time, and your team can manage conversations directly from the SleekFlow Inbox. Here’s what you can expect:

1. The widget appears on your site
   1. Visitors see the chat icon at the bottom-right corner.
   2. No external messaging app is required.
2. Visitors can start chatting instantly
   1. Messages go directly into your SleekFlow Inbox.
   2. Your team can reply manually or set up automation.
3. Pre-chat form collects lead details (optional)
   1. Ask for name, phone number, and email before chat starts.
   2. Include a consent checkbox for marketing messages if needed.
4. View real-time visitor behavior
   1. See which pages visitors landed on or browsed.
   2. Track time spent on each page in the session panel.
   3. Helps agents tailor conversations and qualify leads.

Supported message types

Live Chat Widget 2.0 allows you to send and receive a variety of message formats to keep conversations engaging and informative. Below are the supported message types:

Messages you can send

Messages you can receive

Unsupported message type

The following message types cannot be sent or received through the widget:

• Audio messages
• Message buttons
• Stickers
• Voice messages