This article will guide you through SleekFlow mobile app’s features and instructions to make the most out of them.

Inbox

Our Inbox feature allows you to manage and streamline your customer communications across various messaging channels, including WhatsApp, Facebook, Instagram, and many more. 

Manage conversations

Filter conversations

You can filter conversations by a variety of different parameters, including:

• Messaging channel
• Labels
• Conversation assignee or collaborator
• Conversation status: open, snoozed, closed
• Assigned/unassigned

Assign conversations

You can manage your conversations and assign them to specific owners and collaborators or to a team. Please refer to this article to learn more about this feature.

Sending messages

Generate and refine content using SleekFlow AI

On our mobile app, you can leverage SleekFlow AI, our suite of AI-powered features and tools, to maximize the efficiency and effectiveness of your conversations with customers. 

With “AI Writing assistant”, you can enrich your drafted content within the inbox in the following ways:

• Perform grammar and spelling checks
• Change the tone of voice of the content
• Translate content to a variety of different languages
• Simplify content
• Expand or shorten content
• Convert drafted content into bullet points or numbered lists

Alternatively, if the default enrichment options that are available do not suit your needs, you also have the option to refine your drafted content using a fully custom prompt. To learn more about “AI Writing assistant”, please check out our guide on AI Writing assistant.

Apart from our AI Writing assistant, you can also utilize SleekFlow AI’s Smart reply feature to generate smart responses in conversations based on your recent conversation history and knowledge from source materials uploaded to your business’ AI Knowledge base. You can refer to our AI Smart reply guide here. 

Sending templates, interactive messages, and scheduled replies

We support composing various message formats to enhance the communication experience for you and your customers. Some examples are listed below:

• Template messages - WhatsApp messaging channels enable businesses to set up and utilize message templates when crafting messages, providing users with a standardized format for communication that ensures consistency and saves time. Please refer to this article to learn more about how WhatsApp templates work.
• Interactive messages - Certain messaging channels (e.g. WhatsApp) allow users to incorporate interactive elements into messages, such as list buttons or quick reply buttons. Where available, you can add such interactive elements to your messages to enhance engagement and enable streamlined actions for your recipients, thereby improving the overall user experience and facilitating convenient interactions.
• Scheduled replies - If you wish to reply to your customers at a specific time, our “schedule message” feature allows you to pre-set a time to automatically deliver your message, which can help ensure timely communication. Please refer to this article to learn more about how it works.
   

Commerce features: Shopping carts and payment links

We provide seamless payment and shopping experiences for you and your customers.

• Product cart messages: Share product information directly from your connected stores and product catalogs. Check out this article for more information.
• Payment links: Generate unique payment links and share it with your customers to collect money and facilitate purchases and orders directly in-chat. Check out this article for more details on payment links.

Contacts

Manage contacts

You can manage your contact easily by just a few clicks, from adding new contacts to editing their information. Our mobile app allows you to manage your contacts easily.

Refer to the following articles for some best practices for managing your contacts:

• Contact details
• Contact actions
   

Filter contacts

You can filter your list of contacts by a variety of different parameters, including:

• Contact owner
• Labels
• Contact lists

Alternatively, you can leverage our advanced filtering options to filter your list of contacts based on any of the fields that your business has set up within our standard contacts object, giving you ultimate flexibility in finding the specific contact records you’re looking for.

Please check out this article for more information on filtering contacts.